Application Engineer

Full time

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Pune

Some of the key areas you would be working on as Application support Engineer are:

  • Ensuring customer’s success is the absolute number one task in this position. This role is a smokejumper who goes distances to make sure customers are wildly successful.
  • A person who communicates with customers, understand their questions as well as solves complex technical issues.
  • In this role, you will quickly become the subject matter expert in Enterprise WiFi and Location.
  • Depending on bandwidth, the ideal candidate may be asked to execute feature testing, which allows her/him to grow in multiple engineering aspects.
  • Triage and Resolve Customer Support Escalations from multiple inbound channels
  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
  • Provide technical updates to the team

We are seeking candidates with:

  • BE/BTECH with 5-8yr Experience in Linux and Networking, Embedded Systems and Wi-Fi
  • Cisco WIFI and Wireless experience is a must -> Experience in handling layer 3 escalation of Enterprise Wireless (Wi-Fi) solution of Cisco or Aruba or Ruckus or Extreme.
  • Ability to remain calm, composed and articulate when dealing with difficult customer situations.
  • Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.
  • Ability to quickly and accurately assess the technical aspects of a problem

Apply Now: